Instructions for use of our products

The IFOTEC operating instructions and installation manuals are attached to the products when sending any order. However, if you are not in possession of these documents at the time of installation of our equipment or if you wish to receive an electronic version, you can find them either on your dedicated partner space or by contacting us:

  •  Commercial department –  Tel. 00 33 (0)4 76 67 53 53

Technical questions

>>>>>>>>>>>>>>>>>>>>> Contact us <<<<<<<<<<<<<<<<<

IFOTEC products on your network

Scan Product software

In order to view IFOTEC products on your network, please download the ScanProduct software below:

>>>>>>>>>>>>> Download <<<<<<<<<<<<<<<<<<

Quality Returns

Your product is still under warranty

All materials supplied are guaranteed for a period of one to three years depending on the product type, this period being mentioned on the product data sheet. The guarantee is exercised according to an exchange principle (the removed material becomes the property of IFOTEC) or repair.

Your product is no longer under warranty

We do not assign an RMA number but you can without problem send us directly the defective product accompanied by the SAV file (download below) explaining the problem and under what conditions.

Upon receipt of your product and in order to proceed to the repair evaluation, we will send you a quote for expertise expenses of an amount of 80 €. Your order for expertise will then allow us, after various tests, to define the possible dysfunction cause.
Once the expertise is done, we will send you a second quote for the actual repair costs.

RMA number

We do not assign an RMA number.

You can without problem send us directly the defective product accompanied by the SAV file (download below) explaining the problem and under what conditions.

Repair Service

In order to better understand the problem you have encountered, we ask you to download and fill out an information sheet designed to describe the defect and the conditions of its appearance.

>>>>>>>>>>>>>>>>>>>>Download the information sheet <<<<<<<<<<<<<<<<<

Thank you for attaching the information sheet to your package or sending it to us at the email address below

>>>>>>>>>>>>>>>>> IFOTEC  Qualité return, please contact us <<<<<<<<<<<<<

Repair service adresse

IFOTEC
SAV
ZAC de Champfeuillet Ouest
8 Route des Bois
38500 Voiron – FRANCE